U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by a high-quality network in big and small cities and rural communities, and currently, 99 percent of customers have access to 4G LTE speeds. U.S. Cellular was named a J.D. Power and Associates Customer Champion in 2014 for the third time in four years.
A mobile phone can help families stay connected and can create a lot of family fun. But getting one’s first phone comes with responsibility. Helpful parameters can ensure both parents and children see eye-to-eye on how the devices are used.
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- Founded: 1983
- Headquarters: Chicago, IL
- Customers: 4.8 Million
- Revenue (2015): $3.99 Billion
- Associates: 6,400
Customer Care Centers:
- Cedar Rapids, IA
- Knoxville, TN
- Tulsa, OK
- Waukesha, WI
- Network: Fourth generation (4G) Long Term Evolution (LTE) network, Code Division Multiple Access (CDMA)
U.S. Cellular’s business model, the Dynamic Organization, starts with leadership excellence which creates passionate associates, who in turn deliver the world’s best customer service, leading to customer advocacy that produces superior business results. Leaders ensure that associates have the best training and knowledge so they can act freely to make informed decisions on behalf of our customers. We’re guided by our core values of customer focus, respect for associates, ethics, pride, empowerment, diversity and winning. These aren’t just words, they’re words we live by. Together this model has helped us maintain one of the industry’s highest customer satisfaction and loyalty ratings.